Rip Off Britain Season 15, Episode 23: Customer service meltdown

1

Episode 1

The team reveals failures in customer service at one of the country's biggest energy firms and how a driver ended up with a £5,000 bill for an accident that wasn't their fault.

43 min

2

Episode 2

Gloria Hunniford meets tenants living with damp, mould and a rat infestation in homes in one of Britain's biggest housing associations.

43 min

3

Episode 3

Customers who order one thing but receive another and then are refused a refund. And the holiday firms whose terms and conditions are almost impossible to navigate.

43 min

4

Episode 4

A woman's credit rating is ruined by scammers who took out multiple mobile phone contracts in her name. And how to deal with the car cannibals who set their sights on stealing parts of your car.

43 min

5

Episode 5

The team help a group of karate enthusiasts claim a refund from an airline. And why have new rules to keep private parking companies in check failed to materialise?

43 min

6

Episode 6

The team reveal the shocking case of a man whose bank accounts were drained via his online apps when his mobile was stolen from him, only for his bank to refuse to reimburse him.

43 min

7

Episode 7

Tech expert David McClelland reveals how your social media could be an open door to let scammers get to your money – and how you can shut them out.

43 min

8

Episode 8

Angela, Gloria and Julia tackle the shocking scourge of appliance cover policies that aren’t worth a penny. Also, where do you find a good builder?

44 min

9

Episode 9

The team get to grips with the tricky problem of compostable and biodegradable packaging. Does the labelling really stack up?

44 min

10

Episode 10

The team challenge the food delivery giants making customers pay for items that were never delivered. Also, what to do if you've received vouchers for cancelled holidays.

43 min

11

Episode 11

The team investigate an airport meet-and-greet company that ran up thousands of pounds of fines driving a man’s car through central London, leaving him with the bill.

43 min

12

Episode 12

Angela Rippon, Julia Somerville and Gloria Hunniford are on the trail of QR codes that led people to spend more than they bargained for.

43 min

13

Episode 13

Some companies offer multiple services in the name of ease and simplicity, but what happens when things go wrong?

43 min

14

Episode 14

Julia, Angela and Gloria investigate the home repair policies, car insurance and funeral plans that didn't deliver what those who signed up to them expected, and explain what you can do to avoid them.

44 min

15

Episode 15

We explore the online reviews that may not be all they appear to be, and share the very latest advice on how to spot the real from the fake so that you can buy with confidence.

43 min

16

One woman's £5,000 energy bill

Gloria, Angela and Julia hear from one woman who has spent years trying to get her energy company to explain how she ended up owing over £5,000.

43 min

17

Episode 17

The team take an exclusive look behind the scenes at a bank’s fraud help centre, where staff are in a daily battle to try and stop customers losing thousands to scammers.

43 min

18

The tax rebate with a sting in the tail

Julia, Angela and Gloria investigate the cases of people who claimed thousands of pounds in tax rebates only to be told they must pay back far more than they received.

43 min

19

Flooded six times in six years

Gloria, Angela and Julia try to help a family whose beloved home has suffered six devastating floods in as many years.

43 min

20

Holiday SOS

The young couple left out-of-pocket when their all-inclusive holiday turned out to be missing some key elements.

43 min

21

I lost £130,000 to a crypto scammer

The crypto con which saw one man lose £130,000 to a scammer. And Gloria, Angela and Julia look at the shocking story of how one man’s search for romance left him penniless and heartbroken after he fell for a mega scam. Plus the frontline fightback against pet fraud.

43 min

22

Black market driving tests

How delays at the top of the DVSA are fuelling a black market in driving tests. Also, a look at the government’s plans to supercharge the war on fly tipping and the dangers of bargain hunting.

43 min

23

Customer service meltdown

The customer service meltdown at one of Britain’s most trusted brands and how it’s caused chaos for thousands of people.

43 min

24

My 11-year-old son booked a £4,000 holiday by accident

The 11-year-old that booked a £4,000 holiday by accident. Plus, why car insurance prices are going through the roof for some people.

43 min

25

Holidays

The holiday makers scammed by a fake travel firm. Plus, how customers have got caught up in a spat between big name travel firms.

44 min

26

Scammers controlling your phone

How downloading the wrong app led to one woman having £12,000 stolen from her bank account while she slept – the team investigate how it happened.

43 min

27

David vs Goliath

How a burst pipe and rejected insurance claim left one woman with an £86,000 repair bill, all thanks to a condition in the small print.

43 min

28

The 30-minute phone call to cancel your broadband

The removals firm that caused hundreds of pounds of damage. And how a simple request to change her phone contract left one woman exasperated and resigned to paying over the odds.

43 min

29

Sunshine scams and cruise changes

The Canary Islands holiday con that cost Brits thousands. And the couples left furious after their long-awaited cruises skipped key sights but still refused them a refund.

43 min

30

I had to bathe my disabled son in the garage after a dispute with my insurer

How one woman's battle with her home insurer left her in tears as she struggled to care for her disabled son.

43 min

31

Our 18-year-old house is crumbling

The team hears from the couple facing more than £100,000 in repair bills to fix their family home or run the risk of it collapsing around them.

43 min

32

Threatened with a knife by an airport parking firm

Using an airport meet and greet company might sound like a convenient service, but not this one. We hear from the police officer who brought one dangerous rogue operator to book.

43 min

33

I bought a house for £28,000 – but I was forced to hand it back

How one man’s bid to become a property developer left him thousands of pounds out of pocket – we’re probing the auction house selling properties that came with a bigger outlay than first expected.

43 min

34

I was put on a different flight from my kids - because the plane was too small

Holiday horrors at the check-in desk when a family of ten are split up, thanks to a plane swap leaving seven of them grounded. The eye-catching £1 holiday deposits that aren’t a quid after all. And badly behaved airlines – is it about time they were brought into line?

44 min

35

Fake Taylor Swift tickets cost me hundreds

How fraudsters are cashing in on the huge demand for concert tickets by hacking genuine social media accounts to lure in their targets.

43 min

36

Has your car been clocked?

The team meets a man who discovered a hidden clocking device behind the dashboard of his car, which could mean it had covered thousands of miles more than he realised.

43 min

37

Charged hundreds of pounds to flush the loo

The team hears from the homeowners fighting a utility company that’s increased its prices almost tenfold in seven years – leaving them unable to afford their monthly bills.

43 min

38

My solar panel misery

Going green, going wrong – a council-backed energy scheme that left homeowners burned. How to avoid that happening to you, so your bid to go green goes great instead.

43 min

39

The holiday hotel that looked like a building site

Where do you stand when your holiday hotel is shockingly different in real life to the glossy snaps on the travel agent’s website?

43 min

40

My house is a building site

The team meets the families who paid tens of thousands of pounds for dream home extensions, only to be left with dangerously bad work that could cost much more to put right.

43 min